Grievance Redressal System
Section 13-compliant grievance management, automated
Set up and operate a statutory grievance mechanism for your Data Principals. Track, assign, escalate, and resolve grievances within the 30-day window required by the DPDP Act — with zero manual effort.
Key capabilities
Why it matters
Grievance redressal is statutory
Section 13 of the DPDP Act requires every Data Fiduciary to establish an effective grievance mechanism. Data Principals who are unsatisfied can escalate to the Data Protection Board — making grievance quality a direct audit risk.
Zero missed SLAs
PrivacyLedger tracks every grievance against the 30-day statutory deadline, automatically escalates overdue items, and generates evidence packages for DPB scrutiny. Your Grievance Officer always knows what's pending and what's at risk.
Connected to your Rights Portal
Grievances often arise from rights requests gone wrong. PrivacyLedger's Grievance Redressal System is natively integrated with the Data Principal Rights Portal, so Grievance Officers have full context on each complainant's history.
Ready to see Grievance Redressal System in action?
Book a 30-minute demo with a DPDP Act compliance expert and see how PrivacyLedger fits your organisation.